All orders placed before 6 pm GMT are processed on the same working day. Orders placed after 6 pm GMT are processed the following working day.
Please note our working days are Monday to Friday 9 am-6 pm.
Once you have placed your order, you will receive an automated order confirmation to your registered email. We advise customers to check their junk/ spam folder for emails if you cannot find it in your inbox. You may also receive a text message if you have registered for SMS notifications.
All orders are shipped via First Class recorded delivery. Orders are dispatched within 3-4 days of the order being placed; however, this can vary during busy periods of the year such as Ramadan, Eid etc.
You will receive a shipping confirmation via email with your tracking number once your order has been dispatched.
Our standard delivery charge for most orders is £4.99 per order. This can vary depending on the weight/size of your order as well as the destination. Your delivery charge will change according to your order.
We ship our products worldwide, therefore international shipping costs may vary depending on weight, size, and destination
Please be aware that during this difficult time, we are working extremely hard to ensure all orders are sent in the expected timely manner.
There may be delays with processing orders or by the courier due to the COVID-19 disruptions, however, we are working hard to minimize these delays.
If you are concerned regarding your order, please email firstname.lastname@example.org with your name and order number.