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Terms and Conditions

Supply

Some products contain nuts, eggs, milk, and other allergens. Please refer to the detailed description on the product page for further information.

All contents have been fairly described and photographic props such as demonstrative foods, plates, glasses, cutlery, and other utensils are not included unless stated.

The weights given are approximate only and packaging may vary from those shown.

Product labels may vary from those shown.

All items shown on our website are subject to availability. We may change products and flavours depending on availability.

The complimentary gift message service provided by My Perfect Gift LTD is offered on a functional basis, optimized to ensure the confidentiality and integrity of the message and any depiction of this service is purely illustrative.

Pricing

Web prices include VAT but exclude delivery costs. In the event that an incorrect price is displayed on our website, My Perfect Gift LTD reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email and given the choice to proceed with the order. All transactions are processed by Stripe.

Delivery

Delivery outside the UK
We currently take orders on our website for the UK only however all other countries can be placed by contacting us at info@myperfectgift.co.uk and advising which gift(s) you are interested in and we will send you the shipping cost.

Availability

All items are subject to availability, during peak busy periods such as Ramadan, Eid, and Christmas it will not always be possible to notify you of any replacements we need to make to a product should it be out of stock or faulty. However, we will always replace the item with a product that is either of similar interest, same price, or higher in value without you having to pay extra. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of our ordering process. If you need to amend any address details or contact name then please contact us immediately and we will try our best to get this done if it hasn’t already been dispatched.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by automated email as soon as possible to confirm receipt of your order.

IMPORTANT:

Please ensure all address details (including house number and postcode) are entered correctly.

Any delivery problems and redirections arising from incorrect address information will have to be charged for.

If the parcel is taken to a local post office but not collected by the addressee, then after 10 days it is returned to My Perfect Gift LTD by the carrier who will charge My Perfect Gift LTD a ‘return to sender’ fee, the same as the original delivery charge. Thereafter, the Purchaser will incur re-delivery charges to resend the Goods. If the Purchaser wishes to cancel the order at this point, My Perfect Gift LTD can refund the full value of the Goods only, minus any delivery charges incurred to date. The Purchaser will also be charged for any items which have become unsuitable for sale and need replacing (perishable items).

Deliveries to non residential properties:

BUSINESSES, HOSPITALS, UNIVERSITIES & HOTELS ETC

Before placing your order please contact the establishment to check their delivery policy. Our carrier can only be responsible for delivering up to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the establishment to ensure that the gift is passed on to the recipient in a timely manner.

Non Delivery Of Goods

Any claim for non-delivery of any Goods shall be notified in writing by the Customer to My Perfect Gift LTD within 10 days of the intended delivery date.

It is the customer’s responsibility to ensure that all order and delivery details are correct.

My Perfect Gift LTD reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult My Perfect Gift LTD prior to placement of the order.

Our guarantee is limited to delivering to the building, not individual recipients.

My Perfect Gift LTD does not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

• inaccurate or incomplete delivery address details;

• delayed payment (cleared funds);

• delayed order receipt.

My Perfect Gift LTD reserve the right to charge the Customer an additional fee for carriage, handling charges, or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.

Ordering

All goods remain the property of My Perfect Gift LTD until they have been paid for in full (cleared funds).

Prices quoted are subject to change without notice.

No order which has been accepted by the Company may be canceled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labor and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.

Force Majeure

The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

Law and jurisdiction

This agreement shall be governed by English law.